Shipping policy
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high order volume periods, processing may take slightly longer.
2. Shipping Time
Estimated delivery times depend on your location:
- 🇺🇸 United States: 7–12 business days
- 🌍 International: 10–20 business days
Please note that delivery times may vary due to customs or local carrier delays.
3. Shipping Methods
We work with reliable international shipping carriers to ensure safe and trackable delivery.
All orders include tracking information, which will be sent via email once your order has been shipped.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number.
You can track your order anytime using the provided tracking link.
5. Shipping Fees
Shipping fees are calculated at checkout and may vary depending on your location and selected shipping method.
We may also offer:
- Free shipping promotions
- Discounted shipping on bulk orders
6. Delays & Customs
Occasionally, shipping delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier delays
We are not responsible for delays caused by customs or postal services, but we will assist you if issues arise.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Additional fees caused by address corrections after shipment
8. Lost or Missing Packages
If your package is lost or delayed significantly:
- Contact us immediately
- We will investigate with the carrier
- If confirmed lost, we will offer a replacement or refund
9. Contact Us
If you have any questions about shipping, please contact us:
📩 Email: admin@zainlygroup.com
⏱ Response time: 24–48 hours